Client Obsessed.
Impeccable Experience.
All For Your Customers.
Jirous Consulting Group partners with organizations ready to evolve their customer operations. With expertise across outsourcing strategy, vendor performance, and service design, we help leaders translate ambition into action and deliver the kind of experience their customers remember.
Why Work With Us
About Sandra Jirous
Sandra Jirous has spent more than 20 years shaping how companies deliver customer care. Her career includes leadership roles at Yahoo!, Netflix, Google, Twitter, Facebook, Stripe, and Gusto, where she built and scaled global support teams, led vendor operations across continents, and transformed service functions into strategic advantages.
After two decades inside some of the world’s most influential brands, Sandra founded Jirous Consulting Group to help organizations achieve the same level of operational excellence and human connection she has championed throughout her career. She partners with executives and operations leaders to strengthen customer experience, optimize vendor performance, and build cultures where people and results thrive together.
About Jirous Consulting Group
Jirous Consulting Group helps organizations build customer service operations that are as thoughtful as they are effective. The firm partners with executives, operations leaders, and vendor teams to design scalable systems, strengthen partnerships, and create exceptional customer experiences.
With expertise across strategy, outsourcing, and leadership development, Jirous Consulting Group transforms customer care from a cost center into a competitive advantage. Every engagement is grounded in clarity, accountability, and genuine collaboration, helping companies serve their customers and their people with greater purpose and precision.
Brenda Suarez, Manager at Starlink
“I wholeheartedly recommend Sandra for her exceptional guidance in vendor management. As a newcomer to the field, I benefited immensely from her years of experience, where she shared practical best practices for managing Business Process Outsourcing (BPO) operations and highlighted potential challenges I hadn't considered. Sandra went above and beyond by providing me with ideal BPO contacts that matched my specific profile, demonstrating her expertise, generosity, and proactive approach- all qualities that make her an invaluable professional.”
Brand Experience:
Yahoo!
Netflix
Google
Twitter
Facebook
Stripe
Gusto
The organizations listed represent companies where Sandra has previously worked. They are included solely to reference her career experience and do not imply any ongoing relationship, sponsorship, or endorsement.
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Let’s turn challenges into clarity. Schedule time with Jirous Consulting Group to gain practical, insight-driven strategies that strengthen your operations and your customer experience.
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