• Jirous Consulting Group provides hands-on strategic partnership across customer operations, outsourcing strategy, vendor management, and service design. You get clear insights and practical guidance informed by more than twenty years in global CX leadership.
    Available via hourly consulting, monthly advisory retainers, and custom engagement models.

  • Specialized project support that addresses the most critical areas of your customer operations.

    Vendor Health Audit
    A comprehensive review of your outsourced operations, leadership quality, performance management, staffing alignment, workflow design, and contract readiness.
    Clear insights and a prioritized roadmap to strengthen vendor performance and reduce operational risk.

    Outsourcing Readiness Assessment
    An evaluation of your people, process, and technology maturity to determine readiness for a BPO relationship.
    You gain actionable clarity on how to outsource successfully.

    Customer Experience Design Sprint
    A collaborative sprint to redesign a high-impact customer journey.
    A future-state blueprint that improves satisfaction and operational efficiency.

    BPO RFP Development
    End-to-end support for sourcing the right partner, including discovery, requirements gathering, scoring, and selection.
    A structured and competitive process that leads to stronger long-term partnerships.

  • Leadership development that strengthens trust, accountability, and communication across your teams.

    StrengthsFinder Workshop
    Give your team a shared understanding of their natural talents and learn how to apply them in daily work.
    Stronger collaboration and better energy alignment across teams.

    Delivering Feedback Workshop
    Built on the principles of Radical Candor®. Teach managers how to give clear and caring feedback.
    Leaders gain confidence, teams build trust, and conversations improve.

    Five Dysfunctions of a Team Workshop
    An experiential workshop based on Patrick Lencioni’s model.
    Teams learn to operate as a first team, strengthening alignment and accelerating delivery.

  • Sandra Jirous
    Keynote Speaker on Customer Operations, Outsourcing, and Leadership in High-Performance Cultures

    Customer experience outcomes are shaped long before customers ever engage.
    Sandra helps leaders understand the systems, decisions, and pressures that determine whether service organizations succeed.

    About Sandra

    Sandra Jirous is a global customer operations executive and advisor who has spent more than two decades leading complex service organizations across technology, financial services, and payments.

    Her work focuses on the realities executives must navigate as customer operations evolve: outsourced ecosystems, AI-driven operating models, workforce pressure, and leadership accountability.

    Known for her candid, experience-driven perspective, Sandra challenges conventional thinking about customer experience and offers leaders practical frameworks for improving performance at scale.

    She is the founder of Jirous Consulting Group and an active contributor to the global CX industry.

    Flagship Talks

    1. The Myth of Customer Experience

    Why most CX strategies fail before customers ever feel them

    2. Outsourcing Without Illusions

    How modern vendor ecosystems create advantage or destroy it.

    3. AI Is Restructuring Customer Operations

    What leaders must redesign now to remain relevant.

    4. Leadership Inside Performance Pressure Systems

    How high-output organizations sustain results without breaking people.

    Audience Outcomes

    Participants leave with:

    • Practical frameworks for scaling customer operations
    • Clearer leadership approaches in complex environments
    • Insight into effective outsourcing structures
    • Understanding of AI’s implications for workforce strategy
    • Tools for improving service performance sustainably

    Speaking Style

    • Executive-level clarity
    • Thoughtful and structured delivery
    • Practical, experience-based insights
    • Balanced perspective on technology and people
    • Action-oriented takeaways

    Ideal Audiences

    • Enterprise leadership teams
    • Operations and CX executives
    • Technology transformation forums
    • Financial services and technology conferences
    • Leadership development programs

    Booking

    Sandra Jirous
    Founder, Jirous Consulting Group
    info@jirousconsultinggroup.com

What We Offer