Jirous Consulting Group provides hands-on strategic partnership across customer operations, outsourcing strategy, vendor management, and service design. You get clear insights and practical guidance informed by more than twenty years in global CX leadership.
Available via hourly consulting, monthly advisory retainers, and custom engagement models.

Specialized project support that addresses the most critical areas of your customer operations.

Vendor Health Audit
A comprehensive review of your outsourced operations, leadership quality, performance management, staffing alignment, workflow design, and contract readiness.
Clear insights and a prioritized roadmap to strengthen vendor performance and reduce operational risk.

Outsourcing Readiness Assessment
An evaluation of your people, process, and technology maturity to determine readiness for a BPO relationship.
You gain actionable clarity on how to outsource successfully.

Customer Experience Design Sprint
A collaborative sprint to redesign a high-impact customer journey.
A future-state blueprint that improves satisfaction and operational efficiency.

BPO RFP Development
End-to-end support for sourcing the right partner, including discovery, requirements gathering, scoring, and selection.
A structured and competitive process that leads to stronger long-term partnerships.

Leadership development that strengthens trust, accountability, and communication across your teams.

StrengthsFinder Workshop
Give your team a shared understanding of their natural talents and learn how to apply them in daily work.
Stronger collaboration and better energy alignment across teams.

Delivering Feedback Workshop
Built on the principles of Radical Candor®. Teach managers how to give clear and caring feedback.
Leaders gain confidence, teams build trust, and conversations improve.

Five Dysfunctions of a Team Workshop
An experiential workshop based on Patrick Lencioni’s model.
Teams learn to operate as a first team, strengthening alignment and accelerating delivery.